FREQUENTLY ASKED QUESTIONS

Last modified: Sept 11, 2020

FAQ

Where can I register?
Registration Link: http://watch.worldchangers.org/

Who should I contact if I have a question?
All customer service questions / inquiries should be submitted to eventsupport@worldchangers.org for assistance.

Will video on demand be offered?
Yes. This will be available for one week after the event.

I registered through Eventbrite. How do I setup my account?
You can set up your account using the below link.
https://watch.worldchangers.org/activation.php

STREAMING FAQS

What is the difference between Event Live, Event Live Back Up, Event DVR, and Event DVR (EPG)?
Event Live and Event Live Back Up are the same live stream. They provide additional space on our servers to ensure everyone has access. If one stream has an issue for any reason, you can use other one. Event DVR is a recording of the previous session and will be ready 1 hour later after live streaming starts

I am not able to view the conference as the stream goes in and out. How can I fix this?
There are multiple versions of the live stream. You can try the other steaming icons, Event Live, Event Live - Backup and Event DVR(EPG). If you are still having issues, check your internet connection speed as well.

How do I access the previous session?
It will be available after the event.

While watching the DVR, the screen goes black about 30 minutes into the session. How can I fix this?
There are multiple versions of the DVR stream. You can try the other steaming icons, Event DVR(EPG) and Event DVR. If you are still having issues, check your internet connection speed as well.

The stream and/or DVR freezes up, buffers and sometimes loses sound. How can I fix this?
Check your internet quality. If you are using 4G/5G, try using Wi-Fi connection while watching the DVR.